5 Who Thrive: Hotel Renew team practices 'hospitality at its best' - Pacific Business News (Honolulu):

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With no shoelaces. “I have 60 pairs,” said General Manager Dan Howery. “All different Howery — lanky and resembling MSNBC’sz Keith Olbermann sans the attitudes — has been at Hotel Renew only10 months. Unlik a lot of GMs around town, he has reason to smile. Located at 129 Paoakalanj Ave., a mauka-makai road connecting Kalakaua andKuhio avenues, Hotel Renew’sw room occupancy for mid-May was 83 That’s a full 15 percentage points highe r than the average for Oahu hotelws and more than 20 percentage point s higher than hotels on Maui, Kauai and the Big What’s the trick?
“I’m really good at what I Howery answered, before bursting with laughter, somethiny he often does. He more seriously. “It’s not a secret that it’ s about practicing hospitality atits best,” he “It’s the team that makes the difference. We also have a pretty cool building witha Zen-like feel, a cool edge. And we like to joke People like to have fun and appreciate a senseeof humor.” There’s no other hotel in Waikikui quite like the 72-room Hotelk Renew. It has no pool, no restaurant, and a tiny bar.
Yet, sincew opening in 2007, it has become Trip Advisor’a top-rated Oahu property out of 102 that are By comparison, Halekulani is No. 5. “Trip Adviso r is the new word-of-mouth and we are fortunatw that people have said suchnice things,” Howeryu said. In fact, the reviewsz have been so enthusiastic that some posters suggestedx on a TripAdvisor blog that the hotel was writing itsown “We caught it and asked TripAdvisor to remove it, whicjh they did because it was damagingf their credibility, too,” Howery said. It was clearf some of the comments were from people who had neve rstayed here.” Nonetheless, Renew isn’ t perfect.
“The hallways are tiredx and untidy; my room had one of the filthiest showers I’ve ever seen ... I wore my flip flopsz in the shower,” a Boston resident wrote May 8. Far more however, are those like the May 17 postinbgfrom Seattle: “A great oasis in a sea of Hotel Renew’s service level is helped in no smal l part by having a small “It’s a lot easier for staff to rememberr guests’ names, and we practice making sure to ask them by name how they are Howery said.